Delete your Find Your Doctor account

1. HOW TO DELETE YOUR ACCOUNT

You can delete your Find Your Doctor account and personal data at any time from inside the app:

• Patients: open the app, go to Profile, then Account and Data, then Delete account, and confirm.

• Doctors: open the app, go to Profile, then Privacy and Security, then Account and Data, then Delete account, and confirm.

If you cannot access the app, email support@findyourlocum.co.za from the email address on your account and ask us to delete it. We will verify the request and action it.

2. WHAT IS DELETED

When you delete your account we permanently delete your personal data, including your profile, login and sign-in credentials, contact details, date of birth, gender, medical history, medical aid details, uploaded documents, saved payment references, in-app messages you sent, notification tokens and your app-activity records.

3. WHAT IS KEPT, AND WHY

Some records cannot be deleted in full because they belong jointly to another person or are required by law:

• Consultation records, prescriptions, medical certificates and referral letters are retained in anonymised form. Your name and personal details are removed, but the clinical record itself is kept because it also forms part of the treating doctor's records, and healthcare providers are required by law to keep medical records for a minimum period.

• Payment and transaction records are retained in anonymised form to meet financial and tax record-keeping obligations.

These retained records no longer identify you.

4. RETENTION PERIOD

Your personal data is deleted promptly once your request is verified. Anonymised clinical and payment records are kept only for as long as the law requires (for example the retention periods that apply to medical and financial records in South Africa), after which they are deleted or remain de-identified.

5. EXPORT YOUR DATA FIRST

Before deleting, you can export a copy of your data from Profile, then Account and Data, then Export my data. A copy is emailed to the address on your account.

6. CONTACT

Account deletion queries: support@findyourlocum.co.za.